Booking

At Mowden Hall Swim School we will endeavour to find a day and time that suits you best. When you book you will receive a confirmation email stating the date and time of your first lesson.

Re-booking

2 weeks before the end of term you will be contacted by one of our team with information regarding the next term. If you fail to make payment 1 week before the end of term your child’s place will be offered to someone else unless special arrangements have been made and confirmed via email by Mowden Hall School.

Cancellations, Credit Notes and Refunds on Medical Grounds

If you paid for a term of lessons and are unable to attend due to medical grounds you will be credited the number of lessons remaining for the next term on the basis that you provide a doctors note via email. If you contact us stating you cannot attend under 24 hours before your lesson commences you will be charged for the lesson.

COVID Illness Policy

If you or anyone you have come into contact with contracts COVID please email us immediately and we will REFUND your remaining lessons. We understand this is a difficult time and do not want our customers to lose out financially if they are taken ill with COVID.

Illness

Never come to your swimming lesson if you and/or your child have any illness, such as, but not limited to: chest infection, conjunctivitis, measles, impetigo, ear infections, asthma or a heavy cold (first days of the cold). Please DO NOT come to your swimming lesson until the symptoms have cleared at least 24 hours prior to your swimming lesson or when your doctor has given the all-clear.

If your child has just a running nose but feels happy and active you will be able to come to your swimming lesson unless your GP has advised you otherwise. Under no circumstances must anyone suffering from diarrhoea or vomiting attend swimming during illness and up to 24 hours after full recovery and stools have returned to normal. If you are concerned about any medical condition, we ask that you always check with your GP before coming to any lessons.

Photo image rights

Please see our Consent Form Here.

Teachers

We will do our best to ensure you have the same teacher for the entire term for continuity. However, in some rare instances for example, illness we may have to find a cover teacher. If this is the case we will ensure the cover teacher is fully informed of every classes ability, medical conditions and special needs to ensure a smooth change over and maximum progress

Our teachers hold ASA Level 2 Certificate in teaching swimming or the STA equivalent. 

Code of conduct

• No running

• No eating or drinking fizzy drinks on poolside (water allowed)

• Please wear flip flop type shoes poolside, or use a pair of blue overshoes

• During lessons it is essential that parents follow the teachers instructions. Failure to do so could result in serious injury or worse so please do listen to your designated aquatic professional.

• Please ensure your child is supervised at all times, from the moment you enter the school gate to the moment you leave. We will do everything in our power to ensure your little one is safe in the pool, however, it is your responsibility to ensure your child’s safety getting changed before and after lessons.

Mandatory and Accepted Swimwear

All babies that are not potty trained will need to wear a well fitting swim nappy. This layer of protection ensures that if your little one has any little “accidents” the damage will be contained and we will not have to cancel lessons for everyone else. 

Spectators

Only one adult per child due to Covid regulations.

Lost Property and Valuables

If you lose any valuable items please inform the instructor on the day and email us when you get home at dfgriffith@mowdenhall.co.uk and we will do our best to find it. However, we cannot accept responsibility for any lost items so make sure your valuables are well secured and taken care of.

Data Protection Policy

We will not use or make available any personal information that we hold to any third party not directly responsible for or connected with the administration of your booking. Mowden Hall Swim School will not use your personal information except to send you promotions, mail marketing, course information and notifications. If you prefer not to be sent any correspondence from Mowden Hall Swim School, please contact us by email and request to unsubscribe from our mailing list, this will result in no course reminders or information of any kind being sent. 

GDPR

Mowden Hall Swim School is known as the ‘Controller’ of the personal data provided to us.

Why we need your data we need to collect your information so we can keep you informed on our future courses and any changes to course sessions.

• We do not collect sensitive information such as any medical details.

• We store your personal information carefully.

What we do with your data We retain personal information only for as long as necessary to carry out these functions. If you notify us that you no longer wish to be listed on the database we will delete your information as soon as possible.

• We use your data to provide information to you about our swimming lessons

• We may use your information to contact you about how to improve our service or market future courses

• We do not share your information with anyone unless we are required to do so by law or

• We do not sell your information to anyone.

All the personal data we process is located on servers within the European Union.

What are your rights?

You have a right to see the information we hold on you and/or require your data to be deleted by making a request in writing to dfgriffith@mowdenhall.co.uk. If at any point you believe the information we process on you is incorrect you can request to have it corrected. If you wish to raise a complaint on how we have handled your personal data, you can contact us and we will investigate the matter.

• You can request access to your information or ask us to delete it by contacting us.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Amendments to Terms & Conditions and Statutory Rights

Mowden Hall Swim School reserves the right to amend its booking terms and conditions and associated documentation at any time. These Terms and Conditions do not affect your statutory rights.